Initial password is your birthdate
format: MM/DD/YYYY
 
 

ANNOUNCEMENT

Date: August 27, 2014
A new Memorandum has been posted to the portal:
Failure to Register Fingerprint Authentication Procedure and Other Reminders

UNIVERSITY OF SANTO TOMAS

HUMAN RESOURCE DEPARTMENT

SUPPORT STAFF PORTAL

     

General Objective

            To cater the needs of the support staff of the University to view and update their own records           

Instructions:
  1. Please log in using your employee number
  2. The initial password is your birthdate (MM/DD/YYYY)
  3. For security purposes,the portal has a change password facility. It is recommended to change your password after initial login.
  4. Please enter only correct information.
  5. For trainings, awards and previous employment records, supporting documents should be submitted to be considered valid.

Frequently asked questions:
  1. WHAT IS THE OFFICIAL WEBSITE OF THE UST SUPPORT STAFF ACCESS PORTAL?

    http://supportstaff.ust.edu.ph

  2. WHAT IS THE USERNAME?

    YOUR NEW EMPLOYEE NUMBER
    - FOUND ON THE MIDDLE OF THE PAYSLIP (CHECK PREVIOUSLY PRINTED PAYSLIP)

  3. WHAT IS THE DEFAULT PASSWORD?

    YOUR BIRTHDATE IN THE FORMAT MM/DD/YYYY

  4. WHY IS MY SSS NUMBER IS INVALID?

    FORMAT OF SSS NUMBER SHOULD HAVE NO HYPHENS. OMMIT ZEROS FOR SSS NUMBERS BEGINNING
    WITH 0.

  5. HOW DO I CHANGE MY PASSWORD?

    GO TO ACCOUNT SECURITY LINK --> CHANGE PASSWORD. READ THE GUIDELINES.

  6. I FORGOT MY NEW PASSWORD. WHAT SHOULD I DO?

    CLICK THE FORGOT YOUR PASSWORD LINK UNDER THE SUBMIT BUTTON ON THE USSAP MAIN PAGE. YOU WILL BE ASKED SOME INFORMATION TO ENSURE SECURITY, IF CORRECTLY PROVIDED, YOUR PASSWORD SHALL BE RESET TO YOUR DATE OF BIRTH (MM/DD/YYYY).

  7. MY MIDDLE NAME IS TRUNCATED TO 5 CHARACTERS.

    PLEASE INFORM HRD. IT IS DUE TO THE MIGRATION OF DATA FROM COBOL SYSTEM TO ORACLE SYSTEM.

  8. WHEN DO I SEE THE PAYSLIP FOR THE CURRENT PAYROLL DATE?

    PAYSLIP IS VIEWABLE ON THE 5TH AND 20TH OF THE MONTH.

  9. IS THE PORTAL ACCESSIBLE OUTSIDE THE UNIVERSITY?

    YES.

For other inquiries please visit hrd.ust.edu.ph